STCP launches real-time information on WhatsApp, simplifying timetable consultation

STCP is launching today a two-way channel with its customers, a WhatsApp number (+351 226 158 158) so that all customers can access, ask questions and find out what time the bus will pass in real time, thus reinforcing its strategy of digital innovation and proximity to passengers.

Developed to provide information through the channels passengers already use daily, the WhatsApp service continues STCP's adaptation to the public's digital habits. The solution complements the company's current real-time information channels, making consultation simpler, faster, and more practical.

Greater autonomy for passengers in checking schedules.

In the first half of this year, the Blue Line registered approximately 20,000 calls related to requests.
de information about timetables. With this new channel, STCP aims to give users greater freedom to immediately access the information they need, anywhere and at any time.

In practice, the passenger only needs to start a conversation with STCP on WhatsApp, through the link - https://wab.stcp.pt/STCP - and choose one of three options: indicate the line, the stop or their location.
Within seconds, you'll receive a message with the estimated arrival time of the next bus. From there, you can track the progress of your journey in real time.

A channel closer to the passengers.

The bet on WhatsApp stems from the desire to make information available through a platform used by most people, making checking schedules as simple as sending a message.

This new channel offers a more practical, direct, and familiar experience, allowing passengers to quickly access the information they need and better manage their time and travel.

STCP emphasizes that it will continue to invest in modernizing its services and improving the user experience, providing digital solutions that bring the company closer to passengers and make the use of public transport increasingly simple, convenient and informed.