Over 20,000 users and 90,000 daily interactions on the STCP WhatsApp channel.

Launched with the goal of bringing the company closer to passengers and making the travel experience simpler and more intuitive, the service already has around 20,000 active users.

Since September 1st, the channel has registered, on average, around 90,000 daily interactions for information about buses.

In this first month, the channel was used by passengers from 73 countries, from Brazil, Canada, Japan, to Indonesia and South Korea, allowing tourists visiting Porto, Vila Nova de Gaia, Matosinhos, Maia, Valongo and Gondomar to quickly and easily access the information needed to travel on the STCP network.

Among the most consulted lines in this first month, lines 205, 204, 200, 601 and 207 stand out, concentrating a significant portion of the searches carried out through the channel.

A more personalized experience

To make the consultation faster and more personalized, the WhatsApp channel recently started suggesting to users the use of the “Your STCP” feature. This tool suggests and remembers the most frequent stops and lines for each user, eliminating the need to repeat searches with each consultation.

With this investment in digitalization, STCP reinforces its commitment to offering modern, accessible public transport focused on the needs of those who travel within the Porto Metropolitan Area.